NC-SARA Student Complaint Process

Student Complaint Process
Every student deserves a positive educational experience. Sometimes a student’s experience may not be what they anticipate, and the student may have a concern or a complaint.

SARA consumer protection provisions require the institution’s home state, through its SARA State Portal Entity, to investigate and resolve allegations of dishonest or fraudulent activity by the state’s SARA-participating institutions, including the provision of false or misleading information.

A student has the right to lodge a complaint or grievance. The institution should ensure that all concerns and complaints of students are addressed fairly and are resolved promptly. Student complaints relating to consumer protection laws offered under the terms and conditions of the State Authorization Reciprocity Agreement (SARA), must first be filed with the institution to seek resolution.

The student should begin the complaint process with the institution and if resolution is not found, the student would contact the institution’s home state SARA Portal Entity. NC-SARA maintains a directory of SARA State Portal Entities.

Step One: Institutional Student Complaint Procedures and Contact

Please refer to the Student Rights and Grievances section of the Academic Catalog and follow the procedures outlined therein. Per NC-SARA guidelines, “Student complaints relating to consumer protection laws offered under the terms and conditions of the State Authorization Reciprocity Agreement (SARA), must first be filed with the institution to seek resolution”. Questions may be directed to:

Dr. Curtis McClane, Chief Student Success Officer (CSSO)
Phone: 423-775-6596
Email: cmcclane@ogs.edu

NC-SARA State Representative for Tennessee:

Julie Woodruff
Assistant Executive Director and Lead Attorney for DPSA
615.253.8857
julie.woodruff@tn.gov
Tennessee Higher Education Commission
312 Rosa L. Parks Ave, 9th FL
Nashville, TN 37243